Customer Success

AspenTech’s Customer Success teams help our customers optimize the operations of their plants and assets. We work with the world’s largest Oil & Gas, Chemical, Engineering & Construction and Pharmaceutical companies that drive our economies and touch our lives every day. We use interpersonal, business, technical and problem solving skills to help our customers realize and sustain significant business value from aspenONE® software solutions.

On these teams you will help customers implement and deploy our software, providing support and advice and educating them on how to best use our products for optimal performance.

Customer Success What’s your talent?
Bullet Icon  Customer SupportThe Customer Support team works closely with our customers to help resolve technical issues or questions when using AspenTech’s world class software products.

You will use a combination of product and process industry knowledge to show customers how to apply best practices in their use of AspenTech software — for engineering, manufacturing and supply chain operations.

Your expertise is key to ensuring our customers get the help they need. You will also work closely with teams across AspenTech — from R&D and Quality to Training and Sales.

Your career to becoming a process industry expert starts here.

Bullet Icon  Customer TrainingThe Customer Training team works closely with our customers to ensure they have the knowledge and skills to implement best practices for using aspenONE software to optimize their engineering, manufacturing and supply chain operations.

On this team you will use instructional design principles to develop a rich application-focused curriculum, which can be offered as traditional instructor led classroom training or as a virtual instructor led training.

In addition to promoting training attendance and selling our training services, the team also collaborates with customers to develop customer-specific training programs and ensures the successful coordination and delivery of our training classes.

Bullet Icon  Professional ServicesThe Professional Services team takes great pride in delivering significant business value to customers by tackling complex and leading edge process industry challenges.

You will work closely with our customers to help install, configure, deploy and support aspenONE software, in engineering, manufacturing and supply chain operations. We strive to achieve the highest levels of customer satisfaction on every project.

Grow your technical and industry skills by working with a knowledgeable and dedicated group of consultants who are fiercely passionate about technology, a balanced life style and a desire to make a difference in the process industries.